most corporate travellers still rely on “human” advice and that TMCs still have a role in the market, the size of the “managed” market has significantly reduced from 90% to only 65% in the past 3 years, they said.
Corporate Travel Customers are becoming more informed due to the ease of data gathering and this has put pressure on traditional travel agents to give the most updated information, which may not necessarily be in their capabilities.
Metasearch is another online trend that is having a huge impact on corporate travel.where the “unmanaged” segment of corporate travellers were the ones who use metasearch extensively. This group is highly “price sensitive”.
The growing influence of OTAs is also significantly changing the space for traditional TMCs.
See Details at ttp://webintravel.com/corporate-travel-feeling-pinch-new-technology-smarter-consumers/