This is a HSMAI whitepaper you will need to register for. Its free. Its just good old common sense suggestions about how to manage effectively and its start with the view that tourism managers must focus on the future. – I agree with that 100%. The old ways are dying and those who stick with them will get lost in the avalanche of change.
Change is what we all need to cope with now. We are living in the period of the most rapid and powerful changes ever, according to Peter Diamandis author of Abundance, and change he says is our great hope!